Return Policy

Summary

You can find this paragraph in the sectionn nr. 3 of our terms and conditions. 

 

3 Return

3.1 We hope you are satisfied with our products. If you are not, please let us know. Please inform us within one month of delivery of your order that you wish to return a product. If you wish to return a product, please contact our customer service team at [email protected] or complete the contact form on the website.

You may only return unopened and unused Products.

3.2 If you paid for your order in cash (electronically), you are entitled to the full purchase price of the products you are returning. If you paid by deposit or discount code, the value paid will be refunded to you in that form. We will credit the amount to your "Nowa Market" account or transfer it to your bank account within 14 days of receiving the returned product.

3.3 If you decide to return any products from an order, you will not be refunded the delivery charges for the order. Please also note that you will have to pay the return shipping costs yourself.

3.4 Not all products can be returned. For reasons of hygiene or health, products may not be returned. We also do not accept returns of opened or used products. If you are unsure whether to return a product, please contact the customer service office.

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